Return & Refund Policy

At Turbo Cool, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all included accessories. Proof of purchase or your order number is required to process your return request.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or bank.

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or issue a full refund at no additional cost.

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. Original shipping charges are non-refundable unless required by applicable law.

Items that have been used, damaged by misuse, altered, or returned without original packaging may not be eligible for a refund. Gift cards, promotional items, and clearance items, where applicable, are non-returnable unless they arrive damaged or defective.

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

To start a return or request a refund, please contact our customer support team with your order number and details of your request. We will provide you with return instructions and assist you throughout the process.

By placing an order with Turbo Cool, you agree to the terms outlined in this Return & Refund Policy.